TERMS OF SERVICE
Den: Couples & Relationship
Operated by Borg Labs, LLC
Effective Date: February 24, 2026
1. Acceptance of Terms
Welcome to Den: Couples & Relationship ("Den," the "App," or the "Service"), operated by Borg Labs, LLC, a Delaware limited liability company ("Borg Labs," "we," "us," or "our").
By accessing or using Den, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.
2. Eligibility
You must be at least 13 years old to use Den.
By using the Service, you represent and warrant that you meet this requirement.
3. User Accounts
To use Den, you must create an account authenticated via phone number.
You are responsible for:
- Maintaining the security of your account
- All activity that occurs under your account
- Ensuring your use of the Service complies with these Terms
We reserve the right to suspend or terminate accounts at our discretion for safety reasons, violations of these Terms, suspected abuse, or misuse of the Service.
4. User Content
Den allows private messaging and content sharing between selected partners.
You retain ownership of the content you create and upload, including:
- Messages
- Photos
- Game responses
- Other private content
By uploading content, you grant Borg Labs a limited, non-exclusive license to store, process, transmit, and display that content solely for the purpose of operating the Service.
4.1 Permitted Content
Private sexually explicit content between consenting adults is permitted within Den.
4.2 Prohibited Content
You may not upload, transmit, or share:
- Content involving minors
- Non-consensual sexual content
- Exploitative or abusive material
- Illegal content
- Harassment, threats, or coercion
- Impersonation of another person
We may remove content or suspend accounts that violate these rules.
5. Subscriptions & Billing (iOS Only)
Den offers:
- A free tier
- Paid subscriptions (monthly and/or yearly)
- A 7-day free trial where applicable
Subscriptions are processed exclusively through Apple's App Store using Apple In-App Purchases.
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
You may manage or cancel subscriptions in your Apple ID account settings.
Refunds are handled solely by Apple according to Apple's policies. Borg Labs does not control Apple's billing or refund decisions.
6. Location Features
Den offers an optional real-time location feature.
If you enable location sharing:
- Your location is shared only with your selected partner
- Location tracking is opt-in
- You may disable it at any time through your device settings
- We do not sell location data
- Location data is not used for advertising
7. AI Features
Den may provide AI-powered features through third-party providers.
AI-generated responses may be inaccurate, incomplete, or inappropriate.
Den is not intended to provide medical, legal, psychological, or professional advice. You are solely responsible for decisions made based on AI-generated content.
8. Account Suspension & Termination
We may suspend, restrict, or terminate your access to Den at any time for:
- Violations of these Terms
- Safety concerns
- Suspected illegal activity
- Operational or security reasons
You may stop using Den at any time.
9. Disclaimer of Warranties
Den is provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, Borg Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted or error-free operation of the Service.
10. Limitation of Liability
To the maximum extent permitted by law, Borg Labs, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service.
In no event shall Borg Labs, LLC's total liability to you exceed the amount you paid to us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Borg Labs, LLC and its officers, members, and affiliates from and against any claims, damages, losses, liabilities, and expenses arising out of:
- Your use of the Service
- Your content
- Your violation of these Terms
12. Arbitration & Class Action Waiver
Any dispute arising out of or relating to these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association.
You agree:
- To resolve disputes individually
- Not to participate in any class action or collective proceeding
- To waive the right to a jury trial
These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.
13. Changes to Terms
We may update these Terms from time to time.
Continued use of Den after changes become effective constitutes acceptance of the revised Terms.
14. Contact Information
Borg Labs, LLC
1434 Newporter Way
Newport Beach, CA 92660
Email: support@borglabs.us